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Trust is essential to success in today's business world. It's not enough to offer a terrific product or service. You need to back that offering with the type of high-quality brand experience people won't find anywhere else. Doing so doesn't just create customers -- it creates advocates. It creates a legion of followers who are willing to champion your brand to their friends and family members, extending your reach farther than you ever could on your own. In order to achieve this, however, you need to focus on two key qualities: transparency and authenticity, especially in your marketing message.
Did you know that 71 percent of customers have stopped using a company because of the poor customer service they received? Did you also know that the average value of a lost customer is $243? Poor customer experiences cost companies money and seriously hurt the bottom line. No company can afford to just throw away $243 per person.
Is your business on Pinterest? If not, it should be. Pinterest can have a huge impact on your company's success. Here are three ways you can use Pinterest to your best advantage to gain more customers and increase profits:
Engaging with customers has always been the name of the game in marketing. Thanks to the Internet, target audiences are increasingly spread out. That isn't to say the Internet hasn't been a benefit to marketers. It unquestionably has. However, the Internet isn't marketing's final frontier. Far from it, actually. When you think about some of the biggest digital channels businesses are using today, mobile devices like smartphones and social networks like Facebook unquestionably come to mind.
Few aspects of running a business can be more frustrating -- or more expected -- than customer complaints. It's impossible for even the most successful companies to please every customer every time. Knowing how to handle customer complaints effectively and professionally can improve brand reputation and turn a disgruntled customer around.
Spring is in the air (or at least on the calendar), and people everywhere are starting to think about their gardens for the year. While gardening might not seem to have much to do with business, in reality, it has several lessons it can teach us about running a successful marketing campaign. Here are four to keep in mind as you prepare your yard this year.
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